Monday – Friday (by appointment ONLY) 9am-5pm
Saturday (by appointment ONLY) 10am-2pm
If you need to cancel or reschedule your appointment, please let us know as soon as possible. While we understand emergencies happen, if you do not show up for an appointment, with no phone call to cancel, more than 2 times, we will require you to make your appointment in person and pre-pay, including a $25 no show fee.
If you are more than 30 minutes late for your appointment, we cannot guarantee we will be able to accommodate you. We have a cancellation list, and a schedule of grooms for the day, and if you are late, we have to start on the next dog in order to get everyone finished on time.
Prices for our treatments are based on breed, size, temperament and coat condition. We are happy to give an approximate quote over the phone. Upon arrival, we will consult with you to determine the style best suited for your dog, and assess any special services needed.
If your dog is matted, we will discuss with you the extent of the matting and whether we can remove the mats without discomfort. De-matting fees are in addition to the price of grooming, and will be determined at the time of service. Remember, we are stylists, and even if your dog has to be cut shorter, we will still make him or her look great.
Please note that de-matting will not be performed on a dog with severe matting to the skin, or on a dog that is elderly or has medical conditions.