Hours + Policies

Monday – Friday (by appointment ONLY)    9am-4pm
Saturday (by appointment ONLY)    10am-2pm

Cancellation/No Shows

If you need to cancel or reschedule your appointment, please let us know as soon as possible. While we understand emergencies happen and plans change, please know that we require 24hr notice for canceling/rescheduling your appointment.

If you do not show up for an appointment or cancel/reschedule inside of that 24hr grace period, you may be subject to a fee of up to 50% of your appointment cost. Habitual cancellations and no-shows will require pre-payment.

Late Policy

Please understand that we work by appointment, and we have a cancellation list and a schedule of grooms for the day. If you are late, we have to start on the next dog in order to get everyone finished on time.

If you are 10 minutes late, a late fee will be added to your grooming service. If you are more than 15 minutes late, it is possible that we will need to reschedule your appointment for another day, in which case a fee may be assessed to your account. If we are still able to groom your pet, we will assess a late fee to your grooming service.

If you feel you may be late, please call us immediately.

Pick Up & Drop Off

When you drop off your dog, please allow time to assess your grooming needs for the day. Come prepared with a photo reference, or a detailed explanation of what you would like your dog to look like. It is hard to get the style right if you are unsure of what you are wanting. We know that sometimes you’re in a rush, but we want to make sure that we get your preferences just right and that you are happy with the results!

To provide a low-stress environment for your dogs, and to ensure kennel space for all clients throughout the day, we require that you pick up your dog within 1 hour of us completing your grooming services.

In the case of emergency situations, we offer daycare services at a cost of $35 per hour after the first hour, but please do ensure that you make arrangements to pick up quickly thereafter. Keeping us updated and staying in contact with us about why you can not pick up will help both parties.

Pricing

Prices for our treatments are based on breed, size, temperament, and coat condition. We are happy to give an approximate quote over the phone, but this may change after grooming. Upon arrival, we will consult with you to determine the style best suited for your dog, and assess any special services needed.

ALL PRICES SHOWN FOR BATHING AND GROOMING SERVICES ARE STARTING PRICES AND MAY NOT REFLECT YOUR FINAL GROOMING PRICE. IF YOU HAVE QUESTIONS, PLEASE ASK US!

De-Matting

If your dog is matted, we will discuss with you the extent of the matting and whether we can remove the mats without discomfort. De-matting often requires brushing and/or shaving and de-matting fees start at $8, and are in addition to the price of grooming. We will determine whether de-matting needs to be performed at the time of service and notify you accordingly.

Remember, we are stylists, and even if your dog has to be cut shorter or start over from scratch, we will still make him or her look great and feel better. Their hair will grow back!

To ensure that your dog does not become matted, please feel free to ask us what we recommend in terms of at-home grooming and appointment timing.

Please note that de-matting will not be performed on a dog that is terrified, elderly, or has medical conditions.

See Your Pet Here!

#dothanspoiledpets