Hours + Policies

Monday – Friday (by appointment ONLY)    9am-5pm
Saturday (by appointment ONLY)    10am-2pm

Cancellation/No Shows

If you need to cancel or reschedule your appointment, please let us know as soon as possible.  While we understand emergencies happen, if you do not show up for an appointment, with no phone call to cancel, more than 2 times, we will require you to make your appointment in person and pre-pay, including a $25-$35 no show fee.

Late Policy

Please understand that we work by appointment, and we have a cancellation list and a schedule of grooms for the day. If you are late, we have to start on the next dog in order to get everyone finished on time.

If you are more than 15 minutes late (without notice), it is possible that we will need to reschedule your appointment for another day. If we are still able to groom your pet, we will assess a $10 fee to your grooming service.

If you are more than 30 minutes late (without notice), we will need to cancel and reschedule your appointment for the day, and we will assess a $25-$35 fee.

Pick Up & Drop Off

When you drop off your dog, please allow time to assess your grooming needs for the day. We know that sometimes you’re in a rush, but we want to make sure that we get your preferences just right!

To provide a low-stress environment for your pets, we require that you pick up your dog within 1 hour of us completing your grooming services.

Pricing

Prices for our treatments are based on breed, size, temperament and coat condition. We are happy to give an approximate quote over the phone. Upon arrival, we will consult with you to determine the style best suited for your dog, and assess any special services needed.

ALL PRICES SHOWN FOR BATHING AND GROOMING SERVICES ARE STARTING PRICES AND MAY NOT REFLECT YOUR FINAL GROOMING PRICE. IF YOU HAVE QUESTIONS, PLEASE ASK US!

De-Matting

If your dog is matted, we will discuss with you the extent of the matting and whether we can remove the mats without discomfort.  De-matting fees start at $5, and are in addition to the price of grooming, and will be determined at the time of service. Remember, we are stylists, and even if your dog has to be cut shorter, we will still make him or her look great.

Please note that de-matting will not be performed on a dog with severe matting to the skin, or on a dog that is elderly or has medical conditions.

See Your Pet Here!

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